Important Notice – Coronavirus (COVID-19)

Update – Effective from Thursday 31st December 2020

In light of the Government’s announcement on Wednesday 30th December, we would like to remind our members that the Credit Union is here for our members.

Counter Services will continue but given the significant increase in cases and Level 5 restrictions, we strongly encourage members to use alternative options where available.

Counter Services available:
  • Cash Lodgements and Withdrawals
  • Loan Drawdowns
  • Limited Foreign Exchange (all currencies except sterling must be pre-ordered)

Unfortunately, we cannot accept applications for new membership at the moment.

If you must call into the office, we politely ask that you adhere to best practices in relation to hand hygiene and respiratory etiquette.  Hand sanitiser dispensers have been placed at each Teller point for members’ use.  To minimise your waiting time, please telephone the office in advance so we can prepare necessary paperwork if possible.

Alternative Options:
CU Online Telephone Email Other
Loan Applications
Loan Repayments Set up a direct debit
Lodgements Set up a direct debit
Withdrawals ♦* * Electronic transfer to Bank Account
Statements/Balances
General Queries

If we have asked you to provide us with supporting documentation, these can be emailed, posted, uploaded through CU Online or dropped into our letter box.

How to contact us:
  • By telephone – 042-9741789
  • By email – info@bbaycu.com
How to register for CU Online

If you haven’t already done so you can do register for CU Online by clicking on the link below.  If you need any assistance getting set up, please email or telephone us.

Register for CU Online

Opening Hours

The Credit Union’s current opening ours are Revised Opening Hours

Financial Difficulties

If you have been financially affected by Covid-19 and have concerns about meeting your loan repayments, we strongly urge you to contact the Credit Union.  We are committed to helping our members through this difficult time.

If you have been temporarily laid off, placed on short-time working or in self-isolation and wish to apply for a revised repayment schedule, please complete our online form and a member of staff will be in contact with you very shortly.

Request for Loan Repayment Amendment

Communicating with our Members

We will continue to monitor the situation and follow any advice or instructions given by the relevant authorities.  Should there be any impact on Credit Union operations, we will provide updated information here on our website and on our social media pages.

For the latest information on Covid-19, please check out the Department of Health and/or HSE websites.

Updates from HSE

Updates from Department of Health

 

Latest News

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Ballybay Credit Union Ltd is regulated by the Central Bank of Ireland